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Shipping policy

Shipping Policy (Iron Paws)

Last updated: January 6, 2026

Thank you for shopping with Iron Paws (“we,” “us,” “our”). This Shipping Policy explains how we process and ship orders, delivery estimates, shipping rates, tracking, and what to do if there’s an issue with delivery.

1) Order Processing Time

Orders are typically processed within 1 business day (excluding weekends and holidays) after payment is received and verified.

Order cutoff time: Orders placed after 12:00 PM ET may begin processing the next business day.

During high-volume periods (promotions, holidays) or carrier disruptions, processing and delivery times may be longer. If we anticipate a significant delay, we’ll notify you by email when possible.

2) Shipping Destinations

We ship to:

  • United States (including APO/FPO, where supported by the carrier)

  • U.S. Territories (including Puerto Rico, Guam, etc.)

  • Canada

  • International destinations listed below:

Bosnia & Herzegovina, Iceland, Liechtenstein, Moldova, Monaco, Norway, Switzerland, United Kingdom

Note: Availability can change based on carrier service and local import restrictions.

3) Shipping Rates

Domestic (U.S.) Orders: We offer flat-rate shipping, shown at checkout.
International Orders: Shipping is carrier-calculated at checkout based on your destination and order details.

Free Shipping:

  • Free shipping on orders over $50 (U.S. orders only, unless otherwise stated at checkout)

  • Free shipping on all subscription (“Subscribe & Save”) orders

4) Delivery Estimates

We currently offer Standard Shipping only.

Estimated delivery time (after processing): 3–6 business days

Delivery estimates are not guarantees. Carrier delays due to weather, peak season, service disruptions, or customs clearance (for international orders) may occur and are outside our control.

5) Carriers

We ship using carriers such as USPS and DHL, depending on destination and carrier availability.

6) Fulfillment (3PL)

Orders are fulfilled through a third-party logistics provider (3PL) to ensure fast and reliable shipping. We currently use Jay Group for fulfillment and ship from facilities in Pennsylvania and Las Vegas depending on inventory and routing.

7) Tracking Information

Once your order ships, you’ll receive a shipping confirmation email with tracking details. Tracking may take 24–48 hours to update after the carrier scans the package.

If you don’t see your shipping email, please check your spam/junk folder and confirm the email address entered at checkout.

8) Address Accuracy & Address Changes

Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment/unit number and correct ZIP/postal code.

Address changes: If you need to change your address after ordering, contact us immediately at support@ironpaws.co. We cannot guarantee changes once an order has been processed or shipped.

9) Damaged Packages

If your order arrives damaged, contact us within 7 days of delivery at support@ironpaws.co with:

  • Your order number

  • Photos of the damaged product

  • Photos of the shipping box

  • Photos of the shipping label

We’ll review the information and work with you on the appropriate resolution.

10) Lost Packages

If tracking indicates your package has not been delivered and appears lost in transit, contact us at support@ironpaws.co and we’ll work with the carrier to investigate. Carrier investigations can take 5–10 business days.

11) “Delivered” But Not Received (Porch Piracy / Misdelivery)

If tracking shows “Delivered” but you did not receive your package:

  1. Check around your property (mailroom, concierge, parcel lockers, side doors)

  2. Check with neighbors or household members

  3. Contact the carrier directly for any available delivery details

If you still cannot locate the package, email support@ironpaws.co. We will offer a one-time replacement per customer/order in cases of “Delivered” but not received, at our discretion after review.

12) Returned to Sender / Undeliverable Packages

If an order is returned to us due to an incorrect/incomplete address, refusal, or other delivery issue, we will offer a one-time reshipment after the customer confirms and updates the correct shipping address.

Additional shipping fees may apply depending on the situation and carrier charges.

13) International Orders: Duties, Taxes & Customs

International shipments may be subject to import duties, taxes, and customs fees imposed by the destination country. These fees are not included in the product price or shipping cost unless explicitly stated at checkout, and the customer is responsible for them.

Customs processing may also cause delivery delays beyond the estimates shown.

14) Subscription Orders (Subscribe & Save)

If you enroll in our subscription program, you authorize us to automatically charge your selected payment method and ship recurring orders based on the delivery frequency you choose at checkout.

Free shipping applies to all subscription orders. Shipment timing may vary slightly due to inventory availability or carrier conditions.

15) Contact Us

If you have questions about shipping, contact us:

Iron Paws
Email: support@ironpaws.co
Business hours: Mon–Fri, 9AM–5PM ET